Shipping & Delivery Policy - The below mentioned terms of the shipping and delivery are qualified by the Shipping Disclaimer, which forms an integral part of the Terms and Conditions.

For same-day time delivery, orders must be received by Blue Heaven Online before 7:00 pm, Monday - Sunday, IST. All the orders booked after 7:00 pm, for the same day delivery, will be delivered next day in first slot (9 am to 1 pm).


Any Festival/Occasion/Offer Deliveries may be done prior to the occasion to ensure guaranteed delivery.


Substitution Policy


Occasionally, substitutions of cakes, flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift/order/product you have selected, experienced bakers and florists of Blue Heaven Cakes & Flowers will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. However Blue Heaven Cakes & Flowers reserves the right to substitute the cakes, flowers (including specified design/color) / other products with equal or higher value in case of non-availability of the desired product.